At least two days before your stay begins, an authorization hold for the security deposit amount will be placed on your payment method. The security deposit is $500 per cottage of up to four guests or prorated at $100 per guest whichever is higher.
You won’t be charged, but the hold means that you won’t be able to access these funds until the hold is released. For example, if you’re paying with a credit card with a total credit limit of $5,000, and there’s a security deposit of $500, your credit card limit would then be $4,500 until the hold is released.
As long as no property damage occurs during your stay and you comply with the terms of service of your reservation, we’ll initiate a release of the hold placed on your card within 14 days after your checkout, or before the next guest checks in. Your bank may take 3-12 business days to process the release of funds. If it turns out we can’t authorize the hold for the security deposit amount, you’ll be notified by email and will have 12 hours to try another payment method. If that doesn’t work out, we’ll cancel your reservation and you’ll be refunded.
Try to make sure your payment method has enough money available to cover the security deposit. (If you’re not able to do that, Pebbles is not responsible for any associated fees, including overdraft fees.)
How security deposits work if there’s an issue
If there’s an issue during your stay, the process of collecting on the security deposit will work the same. Pebbles will report an incident and submit a request for some or all of the security deposit within 14 days of checkout.