Why Book with Confidence?
- Support: Our team is here to help you reschedule or adjust your plans as needed.
- Flexibility: Generous cancellation windows allow you to plan worry-free.
- Transparency: Clear terms and refund policies ensure no surprises.
We look forward to hosting you! For questions or assistance, feel free to contact us. Call / Text / WhatsApp 1 (866) 928-7836 or send us a message below.
1. Individual Reservations:
- Individual reservations means reservations for under 8 guests.
- Full Refund: Cancel at least 7 days prior to check-in by 4 p.m. ET to receive a full refund minus a $30 service charge*. The $30 fee is waived if the booking payment is made by Interac e-transfer.
- No Refund: Cancellations made less than 7 days prior to check-in by 4 p.m.
- 48-Hour Cancellation Period: You may cancel within 48 hours of booking for a refund less the applicable service fee only if the reservation was originally made at least 7 days before the check-in time. The 48-hour cancellation period does not apply to reservations made within 7 days of check-in.
- Weather and Guest Experience: Refunds or credits are not provided for weather conditions, insects or wildlife associated with a natural waterfront environment, changes in occupancy levels at the resort, or a guest’s decision not to use available resort amenities.
*(or 3% of total fee including taxes, whichever is higher)
2. Group Reservations
- Group reservations means reservations for over 7 guests.
- Full Refund: Cancel at least 14 days prior to check-in by 4 p.m. ET to receive a full refund minus a $60 service charge* of the total booking amount including taxes and fees.
- No Refund: Cancellations made less than 14 days prior to check-in by 4 p.m.
- 48-Hour Cancellation Period: You may cancel within 48 hours of booking for a refund less the applicable service fee only if the reservation was originally made at least 7 days before the check-in time. The 48-hour cancellation period does not apply to reservations made within 7 days of check-in.
- Weather and Guest Experience: Refunds or credits are not provided for weather conditions, insects or wildlife associated with a natural waterfront environment, changes in occupancy levels at the resort, or a guest’s decision not to use available resort amenities.
- The $60 fee* is waived if the booking payment is made by Interac e-transfer
*(or 3% of total fee including taxes, whichever is higher)
3. Special Events and Packages:
- Full payment is required 90 days prior to the event.
- Refund Terms:
- Full Refund: Cancel at least 30 days prior to check-in by 4 p.m. ET to receive a full refund minus a 3% service charge of the total booking amount including taxes and fees.
- No Refund: Cancellations made less than 30 days prior to check-in by 4 p.m.
4. Flexible Rescheduling Options:
Guests may reschedule their reservations without penalty up to 7 days prior for individual bookings or 30 days prior for group reservations.
Cancellation Coverage
We offer optional cancellation coverage to provide additional protection for your booking. With this coverage, you can receive a full refund even closer to your stay in case of unforeseen circumstances. Ask us for more details when booking or during your stay.